365亚洲官网下载 Return Policy

您对新家具和装饰的满意是365亚洲官网下载的首要任务, 这就是为什么365亚洲官网下载出售的每一件商品都有30天的保证. This means for every purchase you make through 365亚洲官网下载, 你将有30天的时间(从你收到物品的那天起)来了解你的新物品和, if they don’t work out, 把它们退回去,要求全额退还商品原价. 你也可以在24小时内取消你通过365亚洲官网下载下的任何订单——无论品牌是什么——并获得全额退款. Made-to-order products? 365亚洲官网下载提供24小时宽限期,您可以免费更改或取消您的订单.

请找到以下按顺序列出的主题和涵盖的细节如下:

 

Returns

365亚洲官网下载为365亚洲官网下载销售的每一个品牌提供30天的满意保证政策. 您可以在发货后30天内退回符合条件的产品进行退款, minus any shipping or restocking fees (details below). 365亚洲官网下载’s  30-day guarantee applies to every brand we sell, even if that brand offers a shorter return window. 365亚洲官网下载也尊重任何提供这些服务的品牌(如Crate)的延长退货期限&Barrel, CB2, and Joybird.

退货时,必须将产品原封不动地退回. 365亚洲官网下载提供装运标签,但不提供退货包装, 所以365亚洲官网下载建议你保留原来的包装,直到你确定物品可以被保存! There is a 15% restocking fee when returning rugs, 你需要把它们重新卷起来,然后按原包装退回去.

The following products are not eligible for returns:

  • Mattresses
  • 订制产品,除了那些来自Ravine Home, Joybird,和Interior Define (See the details on these brands below)
  • Products damaged through normal wear and tear
  • Monogrammed or personalized products
    Final sale and clearance products
  • 货运公司因尺寸问题无法发货的产品,365亚洲官网下载不接受无法通过你家入口的产品退货 (doorways, stairwells, and elevators). Please review our delivery measuring guide 确保送货司机能顺利将大件送货上门.

Cancellations

您可以在24小时内取消365亚洲官网下载的任何订单而不受处罚. After that, we will do our best to accommodate your request, 但如果产品已经发货,取消订单是不可能的. Once a product has shipped, you can no longer cancel the order—but you can return them, as outlined in our return policy.

Made-to-Order Products

当你买了一件定制家具的时候, it means that the item is manufactured just for you. 换句话说,产品在你购买之前并不存在. Because of this, the cancellation, return, 定制产品的订单更改策略与定期库存产品略有不同. When you purchase a made-to-order product through 365亚洲官网下载, you’ll have 24 hours to make changes or cancel your order, free of charge. After 24 hours, 取消和退货的定制产品是不可能的, except as detailed below.

Exceptions to Specific Made-to Order Brands

365亚洲官网下载目录上的三个品牌专门销售定制家具-峡谷家居, Joybird, and Interior Define—have additional policies for returns, cancellations, and order changes.

Ravine Home

As a 365亚洲官网下载-exclusive brand, 365亚洲官网下载很自豪能够支持所有的家庭产品60天无风险的试验. That means, you have 60 days to get to know your new piece and, if it doesn’t work out, return it for a refund.

  • Changes after ordering: 您可以在48小时内免费更改Home订单. 如果您的项目还没有开始生产,365亚洲官网下载的团队可能能够在48小时窗口后满足更改要求. 48小时后的任何更改将收取25%的修改费.
  • Cancellations: 您可以在48小时内取消您的Ravine Home订单,并获得全额退款. If you decide to cancel your order after 48 hours, 减去25%的手续费,你仍然会收到全额退款.
  • Returns: 365亚洲官网下载热衷于减少365亚洲官网下载对环境的影响,支持365亚洲官网下载当地的社区. 如果你在60天的试用窗口内对你的“峡谷之家”项目不满意, 你可以通过捐赠给你选择的501c3免税组织来获得退款. 只需将您的捐款证明寄给365亚洲官网下载,365亚洲官网下载将按您原来的付款方式退还您购买金额减去25%的退货手续费.

Joybird

All Joybird products are made-to-order just for you, 365亚洲官网下载尊重Joybird的所有取消政策, returns, and exchanges.

  • Changes after ordering: 在您下订单后所做的任何更改将被视为取消.
  • Cancellations: 您可以在24小时内取消您的Joybird订单,并获得全额退款. 如果您在24小时后(送货前)取消购买Joybird, you’ll receive a full refund, minus a 5% processing fee.
  • Returns: We honor Joybird’s 90-day return policy on all products, excluding any products that are damaged, soiled, or excessively used. 退款将被退回到您原来的付款方式, 减去运费和从你的原始订单的小计中收取的10%的进货费用. (你可以通过交换另一个Joybird产品来避免重新进货的费用 within 90 days from the date of delivery. 你将简单地收取或退还任何价格差价的交换产品.)

Interior Define

All Interior Define products are made-to-order just for you, 和365亚洲官网下载荣誉内部定义的所有政策修改, cancellations, and returns.

  • Changes after ordering: 您将在购买后72小时内免费更改您的内部定义订单. 在72小时后更改订单将收取25%的修改费.
  • Cancellations: 您可以取消您的内部定义订单在72小时内购买全额退款. After 72 hours, up to the product shipping, you can still request a cancellation, and we will refund you in full, minus Interior Define’s 25% processing fee. Interior Define对在购买后30天或更长时间内取消预订收取50%的费用. If you cancel your order after the item has shipped, 内部定义将不会为运费发出退款.
  • Returns: We honor Interior Define’s 60-day return policy, excluding any products that are soiled, excessively used, or damaged through normal wear and tear. Interior Define要求退货的商品必须在60天的窗口内由配送伙伴领取,这样才有资格获得退款. 然后退款将被退回到您原来的支付方式的购买金额减去50%的手续费. 在60天窗口外领取的退货将不具备退款资格. 请注意,内部定义只接受一个订单的退货或交换.

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See Our Shipping Policy